db44 Privacy Policy — How We Handle Your Personal Data

01 Who We Are

db44 is an online gaming platform operating at db44.live, serving players primarily in Bangladesh. When this Privacy Policy refers to "db44", "we", "us", or "our", it means the db44 platform and the team responsible for operating it.

db44 is the data controller for the personal information collected through the db44 website and mobile app. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how db44 handles your data, you can contact us at [email protected].

This Privacy Policy applies to all users of the db44 platform, including registered account holders, visitors to the db44 website who have not registered, and users of the db44 mobile app. It covers all personal data collected through any of these channels.

02 Data We Collect

db44 collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information collected automatically through technical means.

Information you provide directly:

• Registration data: Your name, mobile number, and any other details you submit when creating your db44 account.
• Identity verification documents: Government-issued ID, passport, or other documents submitted during the KYC (Know Your Customer) verification process.
• Payment information: Your bKash, Nagad, or Rocket mobile wallet number used for deposits and withdrawals. db44 does not store full payment credentials — only the wallet number associated with your account.
• Communications: Messages you send to the db44 support team via live chat, email, or any other channel.
• Preferences: Settings and preferences you configure within your db44 account, including responsible gaming limits.

Information generated by your use of db44:

• Transaction history: Records of all deposits, withdrawals, bets placed, and winnings received on your db44 account.
• Gameplay data: Records of which games you played, session durations, bet amounts, and game outcomes.
• Bonus and promotion activity: Records of bonuses claimed, wagering progress, and promotional participation on db44.
• Support interactions: Records of all support tickets, chat transcripts, and issue resolutions related to your db44 account.

Information collected automatically:

• Device data: Device type, operating system, browser type and version, and screen resolution.
• Connection data: IP address, approximate geographic location derived from IP, and internet service provider.
• Usage data: Pages visited on db44.live, time spent on each page, links clicked, and navigation paths through the platform.
• Cookie data: Information stored in cookies and similar tracking technologies as described in Section 5 of this policy.

03 How We Use Your Data

db44 uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

db44 will never use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without providing a means for human review.

04 Data Sharing

db44 does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment processors: db44 shares the minimum necessary payment information with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Game providers: Some games on the db44 platform are provided by third-party game studios. These providers may receive anonymised gameplay data for the purpose of game operation and technical support. They do not receive your personal identity information.
• Fraud prevention services: db44 may share data with specialist fraud detection services to protect the platform and its players from fraudulent activity. This data is shared under strict confidentiality agreements.
• Legal and regulatory requirements: db44 may disclose personal data to law enforcement, regulatory authorities, or courts where required to do so by applicable law. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the db44 business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights under this policy will continue to apply.

05 Cookies and Tracking

db44 uses cookies and similar tracking technologies on the db44 website and mobile app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

• Essential cookies: These cookies are necessary for the db44 platform to function. They keep you logged in during your session, maintain your account security, and enable core platform features. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: These cookies remember your preferences — such as your preferred language or display settings — so you don't have to set them every time you visit db44.
• Analytics cookies: db44 uses analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is used in aggregated, anonymised form to improve the db44 experience.
• Security cookies: These cookies help db44 detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transaction behaviour.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the db44 platform. db44 does not use third-party advertising cookies or cross-site tracking technologies.

06 Data Security

db44 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

• Encryption in transit: All data transmitted between your device and the db44 platform is encrypted using TLS (Transport Layer Security). This applies to the db44 website and the db44 mobile app.
• Encryption at rest: Sensitive personal data stored on db44 servers — including identity documents and payment information — is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data within db44 is restricted on a need-to-know basis. Staff members can only access the data necessary to perform their specific job functions.
• Security monitoring: db44 continuously monitors its systems for signs of unauthorised access, unusual activity, and potential security threats.
• Incident response: In the event of a data breach that affects your personal data, db44 will notify you and the relevant authorities as required by applicable law, without undue delay.

While db44 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your data safe — please use a strong, unique password for your db44 account and never share your login credentials with anyone.

07 Data Retention

db44 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold.

• Account data: Retained for the duration of your db44 account and for a period of five years after account closure, to comply with anti-money laundering and financial record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction, in accordance with financial regulations applicable to online gaming platforms.
• Identity verification documents: Retained for five years after account closure or the completion of the last transaction, whichever is later.
• Support communications: Retained for two years from the date of the last interaction, to allow for follow-up and dispute resolution.
• Analytics and usage data: Retained in anonymised, aggregated form for up to three years for platform improvement purposes.
• Marketing preferences: Retained until you withdraw your consent or close your db44 account.

When personal data is no longer required, db44 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

08 Your Rights

As a db44 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".

09 Minors and Age Verification

db44 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the db44 registration process, and we may request additional documentation to confirm a player's age at any point.

If db44 discovers that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the data, and return any deposited funds to the originating payment method where technically possible.

If you are a parent or guardian and believe that a minor has registered on db44 using your payment method or personal details, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

10 Changes to This Policy

db44 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.

The updated Privacy Policy will always be available at db44.live/privacy-policy. The "Last updated" date at the top of this page will reflect when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how db44 protects your data.

Continued use of the db44 platform after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, you should close your db44 account before they take effect.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way db44 handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

• Email: [email protected] — use the subject line "Privacy Enquiry" for data-related questions
• Live chat: Available directly within your db44 account dashboard at any time
• Data rights requests: Email [email protected] with the subject line "Data Rights Request" — we will respond within 30 days

db44 takes all privacy enquiries seriously and will respond to your message as quickly as possible. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.